01
Providers and locations
Demographics, specialties, practice locations, and office hours, resolved at the provider-location level.
Healthcare moves at the speed of trust®
Directory API
Provider directory data you can trust, served as an API. Every record is continuously validated by AI phone calls, web monitoring, and large-scale data ingestion.
What It Is
Provider data that stops breaking your workflows
Most provider directories are 50 to 70 percent accurate. Members call disconnected numbers, search tools recommend closed offices, and compliance teams inherit the fallout. The Directory API serves provider records that are scored, validated, and refreshed continuously, so the systems built on top of them stop failing on ghost listings.
The Data
What's in a record
02
Contact reachability
Phone, fax, and portal details verified to actually reach the office, not just match a filing.
03
Network participation
Plan acceptance and network status derived from machine-readable files, rosters, and direct confirmation.
04
Accuracy signals
Every record carries an accuracy score and a last-validated timestamp, so you know how much to trust it.
Always On
How records stay accurate
Traditional directory clean-ups give you a snapshot that decays immediately. The Directory API is backed by an always-on curation loop.
- 1 Step 1
Score every record
Accuracy is scored continuously at the provider-location level, not sampled once a year.
- 2 Step 2
Prioritize by impact
Records are queued for validation based on impact and risk, not a fixed calendar.
- 3 Step 3
Reconcile fresh signals
AI phone calls, web monitoring, and data feeds are reconciled into a single source of truth.
- 4 Step 4
Serve corrected data
Validated records flow through the API to your search, navigation, and compliance workflows.
Proven Accuracy
Validated in real-world testing
- Pre-call accuracy
- 90%
- With phone validation
- 100%
In validation studies across both medical and dental providers.
| Capability | Sunny Directory API | Call Centers | Claims Databases |
|---|---|---|---|
| Provider Accuracy | |||
| Data Completeness | |||
| Scalability | |||
| Continuous Curation | |||
| Actionability |
Integration
How teams use it
Use search and lookup endpoints to power member-facing provider search, bulk access to refresh your directory and feed compliance reporting, and per-record accuracy scores and timestamps for audit. Pair it with the Scheduling API to turn accurate records into booked appointments.
Who It's For
Built for teams that depend on provider data
01
Health plans
Cut ghost listings, meet directory accuracy regulation with a defensible process, and see true network adequacy.
02
Navigation and benefits platforms
Power provider search that does not dead-end at disconnected numbers and closed locations.
03
Digital health builders
Skip building a provider data pipeline. Get validated records and freshness signals from one API.
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