01
Network-wide reach
Books with virtually any provider in the country over the phone and fax lines offices already use. No office-side adoption required.
Healthcare moves at the speed of trust®
Scheduling API
Book confirmed appointments with virtually any provider in the country through one API. Sunny's voice AI calls, faxes, and follows up so you do not have to.
What It Is
From booking request to confirmed appointment
Submit a booking request with patient context, coverage, and preferences. Sunny matches the right provider, calls the office, books the appointment, and reports status back until the visit is confirmed. One integration covers member self-service, care management steerage, and provider referrals.
How It Works
From request to confirmed appointment
- 1 Step 1
Submit the request
Send a booking request through the API or an embedded UI, with patient context, coverage, and preferences.
- 2 Step 2
Plan-aware matching
Sunny's provider graph applies benefit, network, and steerage rules to pick the right in-network, high-value option.
- 3 Step 3
Real-world outreach
Voice AI calls the office and handles IVRs, voicemail, and callbacks. Fax and portals are used where they work better.
- 4 Step 4
Confirm and manage
Status updates, confirmations, reminders, and reschedules flow back through the API until the visit happens.
Why It Works
Built for scheduling as it actually happens
02
Plan-aware matching
Matches on network, cost, and quality using Sunny's provider graph, reducing misroutes and surprise out-of-network bills.
03
Built for messy scheduling
Referral requirements, waitlists, lunch breaks, and callbacks are handled by the agent, not punted back to your team.
04
Closed-loop status
Every request reports its state back, from first call attempt to confirmed appointment, so nothing disappears into a fax machine.
05
API and embeddable UI
Integrate with a REST API secured by OAuth 2.0, with keys managed in Sunny Central, or drop the embeddable UI into existing portals.
06
Privacy and security built in
HIPAA-grade controls protect patient data across every call, fax, and status update.
Proven ROI
Steerage savings at scale
- Annual savings per 1M members
- $17M–$19M
- Return on investment
- 21x–24x
From Sunny's ROI analysis and implementation brief, modeled across ten care pathways.
One Provider Graph
Runs on the Directory API
Booking quality depends on directory accuracy. The Scheduling API and the Directory API share one provider graph, and every call an agent makes feeds validation signals back into it. Appointments get booked, and the data underneath gets better.
Who It's For
One API, every front door to care
01
Health plans and care management
Turn steerage recommendations and referrals into completed visits instead of open loops.
02
Benefits and navigation platforms
Embed real booking in your product instead of building phone outreach from scratch.
03
Employers, TPAs, and digital health
Give members one step from request to confirmed appointment, wherever they start.
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